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Frequently asked questions


How to Prepare the Property?

Follow the guide HERE to best prepare the home for the shoot. Doing so provides the most efficient experience for the photographer and sellers.


How Soon can You Schedule?

We typically can schedule within 1-3 Days and try to be accommodating as possible, depending on extenuating circumstances such as weather.


What's the Turnaround Time?

The average turnaround time for photos is 2 business days. Typically they are delivered the following morning of the shoot. Video takes between 48-72 hours of the original shoot.


How to Pay?

We offer many ways to pay. We send an invoice following the shoot, with a few different choices. Also we do accept cash and check, but only on site.


What is your Cancellation Policy?

We understand the anything can happen between now and the shoot, so we do not charge a fee to reschedule. However, any cancellations 24 hours prior to the appointment will incur a 50% Fee.


What is a No-Fly Zone?

There will be times (rare) when we may not be able to fly around the property, designated as restricted flights zones. If this is the case we will promptly let you know.


Copyright and Photo Usage?

Photographer grants non-exclusive, unlimited rights of all images produced for agent and its broker for use by said agent and/or broker for any and all marketing materials and campaigns associated with the property and for the agent’s self-promotion. The photos may also be used by the agent’s parent company for the sole purpose of marketing the specific property photographed.

Please note however, that all the images are owned and copyrighted by the photographer, and licensed granted only to the agent and the agent’s parent company and not to any third parties. Any usage of the images by a third party, including but not limited to other agents, brokers, architects, builders, stagers, designers, sellers, or buyers, is strictly prohibited unless additional licenses are acquired from the photographer.


These images are not transferable or sellable. Any requested changes to this policy must be made in advance and agreed upon by all parties.


Other Important Notes:


**Please Note, these prices reflect an average home, 2500 Sq. Ft. or Under. Prices will increase as house size increases.


**Homes outside of a 25 Mile Radius of our Office in Downers Grove Will  Incur a Travel Charge




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